Frequently Asked Questions
What is the definition of an online CRM product?
An online CRM product is a Customer Relationship Management solution available through
the Internet. Infonet3’s online CRM product,
Account Command® empowers your sales
force to remain productive 24/7 by enabling complete customer relationship management
through a secured, encrypted Web gateway or directly interfaced with your custom
software.
Learn more…
How would you best describe your process management workflow solution?
In what ways do Infonet3’s online CRM product and process management workflow solution
help me run my business?
It’s no secret that time is money. The more effort your staff expends tracking down
much-needed data and complying with government regulations, the greater your losses.
Businesses run efficiently when management is afforded the opportunity to make decisions,
rather than chase down information. Infonet3 delivers cost-effective, productive
solutions that conform to your business needs.
How is Infonet3’s online CRM product superior to traditional customer relationship
management software?
Designed by a team of successful Fortune-100 executives, Infonet3 goes one step
beyond traditional customer management software through its extensive tracking and
communication tools.
Account Command, the Web’s most innovative online CRM product, helps organize your
customer information and makes your sales team more effective by freeing up time
spent tracking down data.
Summary of Features:
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Monitor Contacts and Accounts |
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Enter and Maintain Orders |
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Track Inventory and Pricing |
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Forecast Sales Activity |
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Essential Reporting |
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And Much More |
Learn more about
Account Command.
What are the advantages of having an online CRM product to assist with tracking
and invoicing?
Regardless of your physical location, Infonet3 is always accessible via an Internet
connection. It’s easy to keep your finger on the pulse of sales, accounts receivable,
and customer relations using an efficient online CRM product, such as Infonet3’s
Account Command.
Does your process management workflow solution allow in-site searches?
Yes. Our well-designed process management workflow solution, Process Command, provides
fast data retrieval. The advanced, in-site search functionality quickly returns
documents and forms related to your search criteria.
Learn more about Infonet3’s
process management workflow solution.
How long has Infonet3 been designing online CRM products and process management
workflow solutions?
The ideas had been brewing for many years yet officially became a reality in 2007
when Infonet3 began to formally develop and refine Account Command and Process Command,
two online solutions created by a set of highly trained financial managers.
Is either of these business software modules available offline?
Absolutely. Both the CRM and process management workflow solution can be incorporated
as stand-alone programs that seamlessly interface with your IT platforms.
Does Infonet3’s product suite integrate with existing custom software?
One of the benefits of Infonet3 is the flexibility with which the programs have
been designed. Account Command and Process Command can be easily configured to most
existing custom software systems. Please
contact us for more detail.
Are demos of Infonet3’s online CRM product and process management workflow solution
available prior to purchase?
Yes. Take a test drive of either the Account Command or Process Command and witness firsthand
the benefits of these exciting online products! WebEx is available so you can watch as we navigate
you through each screen.
Does your CRM product and process management solution come with any type of gurantee?
At Infonet3, we understand the need to actually install and implement software to see how
it will perform in production. As a courtesy, all software comes with a 30-day, hassle-free,
money back guarantee—no questions asked!
Do your online CRM product and process management workflow solutions come with user
documentation?
Infonet3 provides printed and online documentation for all products. After purchase,
you will receive complete instructions on how to access, operate, and receive support
for the online CRM product or process management workflow solution.
How does one obtain training, if needed, for Infonet3’s process management workflow
solution and online CRM product?
The Infonet3 suite of products has been designed with user-friendly operation. Additional
training on both Account Command and Process Command is available upon request.
Please
contact us for more information.
Is support available for your online CRM product and process management workflow
solution?
Yes. Either by telephone, e-mail, or online, Infonet3 stands behind all products
and will go the extra mile to ensure your full understanding is achieved.
What forms of payment does Infonet3 accept for its products?
Payments are accepted in the form of check, money order, major credit card, PayPal,
and wire transfer. Please
contact us for more detail.
Are online payments accepted through a secured gateway?
The Infonet3 website has been designed with your security in mind. Payments are
transferred through a secured gateway which has been rigorously tested and constantly
maintained.
How is my privacy protected when entering personal information on the Infonet3 website?
Infonet3 utilizes high security measures when it comes to online transactions. We
do not share or distribute your personal information and all account information
remains under strictest confidentiality. For more information, please read our
Privacy Policy.
Where can I learn more about Infonet3’s online CRM product and process management
workflow solution?
To learn more about the Infonet3 suite of online products, including Customer Relationship
Management and BPM workflow solutions, please
contact us.
Infonet3 is quickly emerging
as the industry leader in online CRM and process management workflow solutions.
For more information about Infonet3, Account Command, Process Command, or general
questions, please
contact us.