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Frequently Asked Questions
Below are some questions we frequently receive about Infonet3’s suite of online products, including our online CRM and process management workflow solution software. If your question does not appear below or is not satisfactorily answered, please contact us for more information.

1. What is the definition of an online CRM product? Answer
2. How would you best describe your process management workflow solution? Answer
3. In what ways do Infonet3’s online CRM product and process management workflow solution help me run my business? Answer
4. How is Infonet3’s online CRM product superior to traditional customer relationship management software? Answer
5. What are the advantages of having an online CRM product to assist with tracking and invoicing? Answer
6. Does your process management workflow solution allow in-site searches? Answer
7. How long has Infonet3 been designing online CRM products and process management workflow solutions? Answer
8. Is either of these business software modules available offline? Answer
9. Does Infonet3’s product suite integrate with existing custom software? Answer
10. Are demos of Infonet3’s online CRM product and process management workflow solution available prior to purchase? Answer
11. Does your CRM product and process management solution come with any type of gurantee? Answer
12. Do your online CRM product and process management workflow solutions come with user documentation? Answer
13. How does one obtain training, if needed, for Infonet3’s process management workflow solution and online CRM product? Answer
14. Is support available for your online CRM product and process management workflow solution? Answer
15. What forms of payment does Infonet3 accept for its products? Answer
16. Are online payments accepted through a secured gateway? Answer
17. How is my privacy protected when entering personal information on the Infonet3 website? Answer
18. Where can I learn more about Infonet3’s online CRM product and process management workflow solution? Answer

What is the definition of an online CRM product?
An online CRM product is a Customer Relationship Management solution available through the Internet. Infonet3’s online CRM product, Account Command® empowers your sales force to remain productive 24/7 by enabling complete customer relationship management through a secured, encrypted Web gateway or directly interfaced with your custom software.
Learn more…

How would you best describe your process management workflow solution?
As the task of managing business processes that involve forms, documents, and time-sensitive, regulated procedures grows increasingly difficult, Infonet3’s process management workflow solution, Process Command® takes control. This online organizer streamlines people, processes, and data to enable more efficient operations throughout your company. Process Command manages internal processes by providing you with:

Customizable Forms
Form and document searching
Full Audit History
Comprehensive Security
Reporting
And More

In what ways do Infonet3’s online CRM product and process management workflow solution help me run my business?
It’s no secret that time is money. The more effort your staff expends tracking down much-needed data and complying with government regulations, the greater your losses. Businesses run efficiently when management is afforded the opportunity to make decisions, rather than chase down information. Infonet3 delivers cost-effective, productive solutions that conform to your business needs.

How is Infonet3’s online CRM product superior to traditional customer relationship management software?
Designed by a team of successful Fortune-100 executives, Infonet3 goes one step beyond traditional customer management software through its extensive tracking and communication tools.

Account Command, the Web’s most innovative online CRM product, helps organize your customer information and makes your sales team more effective by freeing up time spent tracking down data.

Summary of Features:

Monitor Contacts and Accounts
Enter and Maintain Orders
Track Inventory and Pricing
Forecast Sales Activity
Essential Reporting
And Much More

Learn more about Account Command.

What are the advantages of having an online CRM product to assist with tracking and invoicing?
Regardless of your physical location, Infonet3 is always accessible via an Internet connection. It’s easy to keep your finger on the pulse of sales, accounts receivable, and customer relations using an efficient online CRM product, such as Infonet3’s Account Command.

Does your process management workflow solution allow in-site searches?
Yes. Our well-designed process management workflow solution, Process Command, provides fast data retrieval. The advanced, in-site search functionality quickly returns documents and forms related to your search criteria. Learn more about Infonet3’s process management workflow solution.

How long has Infonet3 been designing online CRM products and process management workflow solutions?
The ideas had been brewing for many years yet officially became a reality in 2007 when Infonet3 began to formally develop and refine Account Command and Process Command, two online solutions created by a set of highly trained financial managers.

Is either of these business software modules available offline?
Absolutely. Both the CRM and process management workflow solution can be incorporated as stand-alone programs that seamlessly interface with your IT platforms.

Does Infonet3’s product suite integrate with existing custom software?
One of the benefits of Infonet3 is the flexibility with which the programs have been designed. Account Command and Process Command can be easily configured to most existing custom software systems. Please contact us for more detail.

Are demos of Infonet3’s online CRM product and process management workflow solution available prior to purchase?
Yes. Take a test drive of either the Account Command or Process Command and witness firsthand the benefits of these exciting online products! WebEx is available so you can watch as we navigate you through each screen.

Does your CRM product and process management solution come with any type of gurantee?
At Infonet3, we understand the need to actually install and implement software to see how it will perform in production. As a courtesy, all software comes with a 30-day, hassle-free, money back guarantee—no questions asked!

Do your online CRM product and process management workflow solutions come with user documentation?
Infonet3 provides printed and online documentation for all products. After purchase, you will receive complete instructions on how to access, operate, and receive support for the online CRM product or process management workflow solution.

How does one obtain training, if needed, for Infonet3’s process management workflow solution and online CRM product?
The Infonet3 suite of products has been designed with user-friendly operation. Additional training on both Account Command and Process Command is available upon request. Please contact us for more information.

Is support available for your online CRM product and process management workflow solution?
Yes. Either by telephone, e-mail, or online, Infonet3 stands behind all products and will go the extra mile to ensure your full understanding is achieved.

What forms of payment does Infonet3 accept for its products?
Payments are accepted in the form of check, money order, major credit card, PayPal, and wire transfer. Please contact us for more detail.

Are online payments accepted through a secured gateway?
The Infonet3 website has been designed with your security in mind. Payments are transferred through a secured gateway which has been rigorously tested and constantly maintained.

How is my privacy protected when entering personal information on the Infonet3 website?
Infonet3 utilizes high security measures when it comes to online transactions. We do not share or distribute your personal information and all account information remains under strictest confidentiality. For more information, please read our Privacy Policy.

Where can I learn more about Infonet3’s online CRM product and process management workflow solution?
To learn more about the Infonet3 suite of online products, including Customer Relationship Management and BPM workflow solutions, please contact us.

Infonet3 is quickly emerging as the industry leader in online CRM and process management workflow solutions. For more information about Infonet3, Account Command, Process Command, or general questions, please contact us.

 



 
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"Infonet3's products have allowed us to grow our organization with tools that streamline our business process."

Brian Mosteller,
Advanced Commercial Systems
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