Below are some questions we frequently receive about Infonet3’s suite of online products, including Account Command and Process Command.  If your question does not appear below or is not satisfactorily answered, please contact us for more information.

1.	What separates Infonet3 from other vendors?		Answer
2.	Do your products come with any type of guarantee?		Answer
3.	What is Account Command and how can it help my business?		Answer
4.	What is Process Command and how can it help my business?		Answer
5.	Does your Process Command product allow you to create custom online forms?		Answer
6.	Can you create a secure document repository with Process Command?		Answer
7.	Can I use Process Command to create online surveys?		Answer
8.	Are all activities in the system logged to help maintain SOX and GLBA compliance?		Answer
9.	What makes your system secure?		Answer
10.	Can you install your software at my location instead of hosting it?		Answer
11.	What type of support do you offer?		Answer
12.	Do you offer discounts for non profit companies?		Answer
13.	What if we want reports that you currently don't offer?		Answer
14.	Is there a way to integrate your software with an existing system?		Answer
15.	What is your uptime guarantee?		Answer
16.	Compare Process Command to Microsoft Sharepoint?		Answer
17.	Why shouldn't I use Salesforce for my CRM product?		Answer
18.	Do you offer training classes to get people up to speed on your products?		Answer

Infonet3 offers highly affordable products that solution our customers requirements with easy to use interfaces.  All of our products are created with the three core ideas of people, process, and data in mind.  By focusing on how all of these interact we are able to clearly see how our software will be used most efficiently by work groups.

Our staff is highly qualified in their respective fields and ready to help you in any way they can.  We listen to our customers and take action on their new feature requests.  In many cases we are able to build requested features into our software in a short time frame with no additional cost to the client.  This saves the customer money they would have otherwise spent on custom development.

At Infonet3, we understand the need to actually implement software and see how it will perform in production. As a courtesy, all software comes with a 30-day, hassle-free, money back guarantee—no questions asked!

Account Command is a highly affordable customer relationship management (CRM) solution.  It allows your sales people to access customer information 24/7 from anywhere with an internet connection.  This keeps your sales pipeline flowing with all critical information easily available.  This eliminates the need to copy highly confidential customer data on to a laptop that may be lost or stolen.  Your data remains secure on our servers at all times preventing any data leaks from occurring.

The following is a list of benefits of using Account Command as your CRM system.

	Efficiently track all accounts, contacts, and leads
	Accurately forecast future sales with our comprehensive reporting
	Track your inventory and create invoices
	Determine which sales channels are the most lucrative
	Easily find your high and low performers
	Attach documents to accounts to easily keep track of critical documents like non disclosure agreements and purchase orders
	Create tasks to stay on top of all pending activities and receive email notifications when they approach their due date
	Create a custom workflow for new accounts to follow and ensure that all critical steps are covered
	View all security logs to prevent malicious activities

Learn more about Account Command.

Designed by a team of successful Fortune-100 employees, Infonet3 goes one step beyond traditional business process management (BPM) products through its extensive customization and flexibility.

Process Command is the BPM solution that keeps all your data secure and well organized.  As organizations become larger they generate more and more data including confidential documents such as corporate policies, financial records, and strategic plans.  Any loss of this data can result in catastrophic damage to the company and its brand costing millions of dollars or more.

Keeping all your data secure has been a difficult, time consuming process, until now.   Process Command will help keep your company organized, secure, and compliant.  The following is a list of the benefits of our BPM solution. 

	Create custom online forms to capture data using a variety of controls such as: text boxes, drop down lists, radio button lists, images, and many more
	Attach critical business documents to forms and find them with ease using our Google-like search page
	Apply workflows to forms to ensure data follows a well defined business process and receives relevant group approvals
	Easily create a secure document repository by constructing a folder system for each department and limiting access to each folder
	Place multiple form workflows together and create a project that can model a complex business process and capture all important data
	Make forms publicly accessible to gather information from customers or vendors
	Perform a global search and scan through the contents of files to help locate a document

Learn more about Process Command.

Yes, Process Command allows users to create online forms that capture any type of data.  Our forms are constructed using a simple table layout.  This makes form creation a snap for new users.  They simply place the controls they want in different table cells.  Commonly used forms can be easily reused to avoid duplicating work effort.  Contact Us today and we'll show you the power of our form creation system.

Yes. Our well-designed process management solution, Process Command, provides the ability to create a secure document repository.  You can define a variety of groups and folders and then assign access to different groups.  You can also generate audit reports to see what actions users are performing.  Such security and auditing help you stay Sarbanes Oxley and GLBA compliant.

Yes, Process Command allows users to publish online forms and make them public.  It also allows users to change the style of the form.  The form can then be placed in a frame on a client's web site.  After the form is submitted the user will be re-directed to wherever the client specifies in Process Command.

Absolutely, both Account Command and Process Command log each and every action.  Administrators can review these logs to see exactly what action each user performed.

All traffic between your browser and our server is protected using 128-bit SSL encryption.  Several layers of additional security have been implemented to prevent any system intrusion.  Incoming IP addresses are logged as are failed login attempts.  Our servers are physically secure and only key personnel are allowed in to the data center.

Yes.  If you are implementing our solution for a large number of users or your data is simply too critical to house in another data center we can install our products in your existing data center.  Please contact us for more information.

We offer 24/7 email support.  Phone support is available on business days from 9 AM to 6 PM Mountain Standard Time.

Infonet3 tries to do its part as a good member of the community.  As a result we offer substantial discounts to non profit organizations.  Please speak with your account representative if you are a non profit entity.

Simple, you tell us what you want and we add the report.  Reports usually take less than one week to become available.  There is no additional charge for this service.

Yes.  We have a comprehensive set of standard SOAP based web services.  Clients can use these web services to perform any type of activity such as performing custom integrations or designing custom applications.

We hold ourselves to 99.9% uptime.  If you require additional uptime please let us know as several alternatives with higher uptime are available.

Both solutions allow companies to create secure locations to store critical documents.  Creating custom forms for Sharepoint requires a lot of custom coding while this functionality is already built into Process Command.  Sharepoint must be installed on a clients servers where Process Command is hosted for you on ours.  Our product is also substantially cheaper.

No one would argue that Salesforce is a bad CRM solution.  Account Command offers similar functionality at a fraction of the price.  We guarantee that we will save you money on your CRM costs.  Simply show us what you are currently paying and we will guarantee you at least a 10% discount. 

There is no point in throwing a new solution at your employees unless they are well trained on the system.  As a result we place a lot of emphasis on getting your team quickly up and running on our system.  Our account managers work closely with new clients and ensure they get the level of training they need. 

Clients can schedule a Webex demo with us to review the system or see a specific function in action.  For customers desiring even more training we offer training classes that we can perform at our facility or yours.  Please contact us for more information.